POSTAGE

**WA Customers: Transition Farm Tomato, Capsicum and Chilli Seed has been cleared for importation into Western Australia.

We offer two Postage Options for Australia-wide shipping:

$8.00 Postage with Tracking
$5.00 Postage with NO Tracking

Order confirmation and shipping emails are sent for all orders. The tracking numbers (if applicable) are sent with the confirmation of shipment.

INTERNATIONAL : We currently DO NOT ship outside of Australia.

**PLEASE NOTE**
If you choose NO TRACKING and your parcel does not arrive, we take no responsibility. Feedback received in May 2024 has shown that parcels sent without tracking are taking longer to arrive to their destination - between 2-3 weeks in some cases. Please do ask at your local post office as your seed parcel may be there.

If you choose TRACKING and your parcel does not arrive;
1. Please first use Australia Post’s TRACK MY PARCEL using the tracking number provided in your shipping confirmation email.
2. If that does not assist, please contact us including the NAME, ADDRESS, ORDER NUMBER, TRACKING NUMBER. We can then lodge an enquiry with Australia Post.

WESTERN AUSTRALIA
Western Australia is free from a number of serious plant pests, diseases and weeds which are present elsewhere in Australia. Consequently, seed shipments must be presented for inspection to Quarantine WA upon arrival in Western Australia. Transition Farm is an Approved Seed Supplier to Western Australia AND to comply with WA importation conditions, we offer two options for seed shipping to WA.

-We send to Western Australia on pre-arranged dates as batch shipments for no additional fee.
Our next scheduled shipment date is:
6 January 2025 (Place orders by Sunday 5 January)

-Alternatively, seeds can be posted as single shipments when the purchaser pays the $48 WA biosecurity fee. If you would like to arrange this, please contact us.

**WA Customers: As of Monday 16 September, 2024, Transition Farm Tomato, Capsicum and Chilli Seed have been cleared for importation into Western Australia. WA biosecurity may change this decision at anytime, without prior warning. Please know that we are keeping abreast of the situation and will communicate any changes with our customers.

TASMANIA
Transition Farm is an Approved Seed Supplier to TASMANIA. All seed sent to Tasmania is inspected on arrival by Biosecurity Tasmania.

Orders are dispatched twice a week:
Monday ( for orders received Thu, Fri, Sat and Sun )
Thursday ( for orders received Mon, Tue, Wed )

If we are experiencing a high volume of orders, we announce the expected dispatch time on the top of the page.

For additional questions about seed pickup/delivery, please consult our Frequently Asked Questions page.

Transition Farm is not responsible for parcels gone missing due to an incorrect address on the order. If you notice a mistake before the parcel is sent, please send an email immediately in hopes that we can correct it - Thank you! We, too, want our seeds in your ground!!

RETURNS AND REFUNDS

We do what we do as we truly love sharing food and beauty through seeds! We are committed to also offering guidance and resources to try and ensure everyone has success with them. We understand the hope invested in every seed and really want that dream to grow!

If you experience disappointing germination or are otherwise dissatisfied with a product, please reach out.
Email us at info at(@) transitionfarm.com

Please include the following:

  • Your name and order number;

  • The variety you are referencing;

  • How and when you sowed the seeds.

  • Details about the issue;

  • Photos - we are very visual people and photos can help us understand the issue .

We are unable to accept unused or unwanted seeds for a return as we cannot verify the conditions the seeds have experienced which may have effected their germination..

Each packet includes specific growing advice for that crop. In addition, packets have a QR Code which links to the variety description on our website with more detailed sowing and growing information. Please reference this when sowing. Please also read our post on SEED STORAGE.