Shipping policy

POSTAGE

• Seed Postage
• Dahlia Tuber Postage

Seed orders are dispatched twice a week:
Monday ( for orders received Thu, Fri, Sat and Sun )
Thursday ( for orders received Mon, Tue, Wed )

If we are experiencing a high volume of orders, we announce the expected dispatch time on the top of the page.

For additional questions about seed pickup/delivery, please consult our Frequently Asked Questions page.

We offer two Postage Options for Australia-wide shipping:

$10.00 Postage with Tracking (Recommended)
$5.00 Postage with NO Tracking

Order confirmation and shipping emails are sent for all orders. The tracking numbers (if applicable) are sent with the confirmation of shipment.

INTERNATIONAL : We currently DO NOT ship outside of Australia.

**PLEASE NOTE**
If you choose NO TRACKING and your parcel does not arrive, we take no responsibility. Feedback received in May 2024 has shown that parcels sent without tracking are taking longer to arrive to their destination - between 2-3 weeks in some cases. Please do ask at your local post office as your seed parcel may be there.

If you choose TRACKING and your parcel does not arrive;
1. Please first use Australia Post’s TRACK MY PARCEL using the tracking number provided in your shipping confirmation email.
2. If that does not assist, please contact us including the NAME, ADDRESS, ORDER NUMBER, TRACKING NUMBER. We can then lodge an enquiry with Australia Post.

WESTERN AUSTRALIA
Western Australia is free from a number of serious plant pests, diseases and weeds which are present elsewhere in Australia. Consequently, seed shipments must be presented for inspection to Quarantine WA upon arrival in Western Australia. Transition Farm is an Approved Seed Supplier to Western Australia AND to comply with WA importation conditions, we offer two options for seed shipping to WA.

-We send to Western Australia on pre-arranged dates as batch shipments for no additional fee.
Our next scheduled shipment date is:
27 October, 2025 (Place orders by Sunday 26 October)

-Alternatively, seeds can be posted as single shipments when the purchaser pays the $48 - $65 WA biosecurity fee. If you would like to arrange this, please contact us.

**WA Customers: As of Monday 16 September, 2024, Transition Farm Tomato, Capsicum and Chilli Seed have been cleared for importation into Western Australia. WA biosecurity may change this decision at anytime, without prior warning. Please know that we are keeping abreast of the situation and will communicate any changes with our customers.

TASMANIA
Transition Farm is an Approved Seed Supplier to TASMANIA.  All seed sent to Tasmania is inspected on arrival by Biosecurity Tasmania.

Transition Farm is not responsible for parcels gone missing due to an incorrect address on the order. If you notice a mistake before the parcel is sent, please send an email immediately in hopes that we can correct it - Thank you! We, too, want our seeds in your ground!!

SHIPPING AND POSTAGE: Dahlia tubers will be shipped via Australia Post PRIORITY POST service to VIC, NSW, SA and QLD ONLY. Due to quarantine restrictions, we are unable to ship tubers to TAS, WA and NT. We do not send tubers internationally nor to any islands outside of VIC, NSW, SA and QLD.

YOU NEED TO CHOOSE DAHLIA TUBER POSTAGE AT CHECKOUT - Failure to do so will result in your order being refunded in full.

Once your tubers have been packed and submitted to Australian Post, you will be emailed a tracking number. It is your responsibility to provide a correct email address AND to track your parcel and ensure it is collected in a timely fashion.

Confirmation of delivery to your address AND / OR confirmation of order awaiting pickup via Australia Post Tracking is receipt of your tuber order. We are aware that parcel receipts may go missing or not be delivered. We have tried everything in our power to ensure you have a tracking number and ask that you do everything in your power to take receipt of your parcel.

Transition Farm is not responsible for parcels gone missing due to an incorrect address on the order. If you notice a mistake before the parcel is sent, please send an email immediately in hopes that we can correct it - Thank you!

The cost of postage is outlined below:
1-2 tubers: $16.50
3-5 tubers: $22.00
6-20 tubers: $28.00
21-40 tubers: $34.00
41+ tubers: $44.00

Tuber shipment will begin ONCE VIABLE EYES ARE VISIBLE (late September/October) and finish by early-mid November. We cannot fulfill early shipping requests. We expect shipping of all orders made in the pre-sale and initial days of the final sale to be completed by mid- October. Orders will continue to be filled as received until the stock is sold out and/or the sale ends. Please track your order with the tracking number provided in your fulfilment email.

SHIPPING ISSUES: Once your order has been shipped and you have received an email with tracking information, we cannot be held responsible for any mishandling, delays, or lost packages caused by Australia Post. If your package is lost, damaged, delayed or stolen in transit, you will need to file a claim directly with Australia Post. We are unable to replace or refund orders affected by carrier-related issues, but we recommend reaching out to Australia Post promptly to initiate the claims process. Your tracking/reference number is listed in your fulfilment email.